Privacy Policy
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Karoveld (Pty) Ltd t/a Karoveld Rusks
1. Introduction
Karoveld (Pty) Ltd, trading as Karoveld Rusks (“we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase our products.
By using this website, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect the following personal information:
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Full name
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Email address
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Phone number
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Delivery address
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Billing details
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Order history
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Payment-related information (processed securely via third-party providers)
We do not store full card details.
3. How We Collect Information
We collect information when you:
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Place an order
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Create an account
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Contact us via email or WhatsApp
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Subscribe to marketing or updates
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Browse or interact with our website
4. How We Use Your Information
Your information is used to:
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Process and deliver orders
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Communicate about your order
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Provide customer support
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Improve our products and services
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Send marketing communication (only if you have opted in)
5. Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
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Courier companies (for delivery)
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Payment providers (for secure transactions)
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Service providers (website hosting, analytics, etc.)
All third parties are required to handle your data securely.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information.
However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to:
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Fulfil orders
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Meet legal or accounting requirements
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Resolve disputes
8. Your Rights (POPIA)
You have the right to:
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Access your personal information
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Request correction of your information
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Request deletion of your information (where legally allowed)
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Object to marketing communication
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Withdraw consent at any time
To exercise these rights, contact us using the details below.
9. Cookies & Website Tracking
Our website may use cookies to:
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Improve user experience
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Track website usage
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Support functionality
You can disable cookies in your browser settings if you prefer.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page.
12. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: info@karoveld.co.za
Phone / WhatsApp: 062 503 8249
13. Company Information
Legal Name: Karoveld (Pty) Ltd
Trading Name: Karoveld Rusks
Registration Number: (add here)