Privacy Policy

Karoveld (Pty) Ltd, trading as Karoveld Bakery (“we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.​

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase our products.​

By using this website, you agree to the terms of this Privacy Policy.

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Delivery address

• Billing details

• Order history

• Payment-related information (processed securely via third-party providers)

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We do not store full card details.

We collect information when you:

• Place an order

• Create an account

• Contact us via email or WhatsApp

• Subscribe to marketing or updates

• Browse or interact with our website

Your information is used to:

• Process and deliver orders

• Communicate about your order

• Provide customer support

• Improve our products and services

• Send marketing communication (only if you have opted in)

We do not sell or rent your personal information.

We may share your information with:

• Courier companies (for delivery)

• Payment providers (for secure transactions)

• Service providers (website hosting, analytics, etc.)

All third parties are required to handle your data securely.

We take reasonable technical and organisational measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to:

• Fulfil orders

• Meet legal or accounting requirements

• Resolve disputes

We retain your personal information only as long as necessary to:

• Fulfil orders

• Meet legal or accounting requirements

• Resolve disputes

You have the right to:

• Access your personal information

• Request correction of your information

• Request deletion of your information (where legally allowed)

• Object to marketing communication

• Withdraw consent at any time

To exercise these rights, contact us using the details below.

Our website may use cookies to:

• Improve user experience

• Track website usage

• Support functionality

You can disable cookies in your browser settings if you prefer.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time.

Updates will be posted on this page.

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email:                        info@karoveld.co.za
Phone / WhatsApp:   062 503 8249